Privacy Policy

At Vee Homes (“we”, “us”, “our”), your privacy matters. This Privacy Policy explains what personal information we collect when you use our website, place an order, or engage our design and sourcing services, and how we use, share, and protect that information. By using our website, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly and information gathered automatically as you browse:

• Account & contact details: name, email address, phone number, and password when you create an account or contact us.
• Order & delivery information: billing and shipping address, items purchased, and order history.
• Payment information: payments are processed by our payment partners (e.g. Paystack, Stripe, PayPal). We do not store full card numbers on our servers; we receive only a transaction reference and limited details such as card brand and last four digits.
• Communications: messages you send us by email, WhatsApp, contact forms, reviews, or product questions.
• Usage & device data: IP address, browser type, pages viewed, and similar analytics collected through cookies and similar technologies.

2. How We Use Your Information

• To process and deliver your orders, and to provide design consultation and sourcing services.
• To communicate with you about orders, enquiries, shipping updates, and customer support.
• To personalise your experience, including currency and language preferences and product recommendations.
• To send marketing communications (such as our newsletter) where you have opted in; you may unsubscribe at any time.
• To detect, prevent, and address fraud, security issues, and abuse.
• To comply with our legal and regulatory obligations.

3. Cookies & Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your cart, store your currency and language preferences, and understand how our site is used. You can control cookies through your browser settings; disabling them may affect parts of the site such as checkout.

4. How We Share Information

We do not sell your personal information. We share it only as needed to operate our business:

• Payment processors to securely complete transactions.
• Logistics and courier partners (such as GIG Logistics, DHL, FedEx, UPS, and SF Express) to deliver your orders.
• Suppliers and manufacturers within our network where required to fulfil bespoke or sourced orders.
• Service providers who help us run the website, email, SMS, and analytics, under confidentiality obligations.
• Authorities where required by law or to protect our rights, customers, or the public.

5. International Transfers

As we serve clients within Nigeria and internationally and work with a global supplier network, your information may be processed in countries other than your own. Where this happens, we take reasonable steps to ensure it remains protected.

6. Data Security

We use appropriate technical and organisational measures — including encryption in transit (HTTPS), access controls, and secure handling of payment data — to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data and limit access to those who need it.

7. Data Retention

We keep your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time.

8. Your Rights

Subject to applicable law, you may request to access, correct, update, or delete your personal information, object to certain processing, or withdraw consent to marketing. To exercise these rights, contact us at hello@veehomes.co.

9. Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the “last updated” date revised accordingly. Significant changes may be communicated to you directly.

11. Contact Us

Questions about this policy or your data? Reach us at hello@veehomes.co or via our Contact page.